METRO SHOP OPENS IN TRADITIONAL HOME

4 November 2020|Community News| Off Comments off on METRO SHOP OPENS IN TRADITIONAL HOME|

METRO Tasmania has officially opened a new Metro Shop at its Springfield depot.

 Metro Tasmania chief executive officer Katie Cooper said it had been almost 10 years since Metro had operated a similar shop front for customers at its depot home.

 “Given the growing importance of the transport corridor through the northern suburbs of Hobart, it’s the right time for our customers and business to return a Metro Shop to this area,” she said.

 Ms Cooper said the new shop would add to Metro’s increasing network of 23 Greencard agents across the state, supporting the 85 per cent of Metro passengers using a Greencard for their travel.

 “We’re excited to offer customers a new and convenient option to get or top up a Greencard, and access a range of other services and support,” she said.

 Metro chair Tim Gardner said facilities like the new Metro Shop enabled the company to deliver a better customer experience.

 “Alongside our upgraded Tasmanian-built bus fleet, the new Metro Shop is the latest example of how Metro is modernising to better connect communities,” he said

 Minister for Infrastructure Michael Ferguson, who officially opened the shop, said it would make it even easier for customers to obtain a Greencard, make enquiries and provide feedback.

“The Metro Shop in Hobart’s Elizabeth Street interchange plays a critical role in Metro’s operations, and the new shop at the Springfield depot is set to expand on that,” he said.

In a normal non-COVID year, the Metro Shop in Hobart has about 500 visitors a day, or 10,000 visits a month.

In the back-to-school months of January and February, this number increases to 750 a day, or 15,000 a month.

It also issues 300 Greencards a week on average, and that number doubles in January and February.

Mr Ferguson said the new Metro Shop at the depot would also be home to Metro’s call centre, which answered 130 calls a day on average from statewide callers.

“This number increases to more than 220 calls when changes to services are being introduced,” he said.

“The Springfield depot Metro Shop is a significant development for Metro and its customers, given the importance of the transport corridor through the northern suburbs of Hobart and the convenience it will provide.

“This is a fantastic outcome for the community to have this service again after the Metro Shop was closed in 2011.”

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